our returns policy
Return In-store
Learn more
Return by Post
Learn more
We offer returns for change of mind on most full price and reduced items.
Refer to the below table for the time frames for change of mind refunds.
In-store
(Stores & Outlets)
30 days
from date of purchase
Online Purchases
(Australia & New Zealand)
30 days
from date of delivery
Online Purchases
(International)
45 days
from date of order placement
Subject to Consumer Guarantees, items returned for change of mind within the above time frames can be returned for an exchange or full refund, provided the following conditions are met:
- Proof of purchase is accompanied with the returned item.
- The item/s is unworn, unwashed, unused and in its original condition with all tags intact.
- Due to hygiene reasons, earrings, headwear and face coverings cannot be returned for an exchange or full refund for change of mind.
- Items marked as Final Sale cannot be returned for an exchange or full refund for change of mind. Please note that this does not limit your Consumer Guarantees under Australian Consumer Law.
refunds & exchanges purchase location
| Purchase Method | Refund | Exchange | Gift Card |
|---|---|---|---|
|
Credit Card Debit Card PayPal |
|
|
|
|
Afterpay Ali Pay Apple Pay Click to Pay |
|
|
|
*Afterpay, Apple Pay, Alipay and Click to Pay orders can only be exchanged in-store.
| Purchase Method | Refund | Exchange | Gift Card |
|---|---|---|---|
| All payment methods |
|
|
|
Please check your packing slip included with your order to determine whether your international order was dispatched by eShopWorld.
Orders made via eShopWorld cannot be returned to a store and must be returned via the eShopWorld returns portal.
| Purchase Method | Refund | Exchange | Gift Card |
|---|---|---|---|
| Store or Outlet |
|
|
|
^In-store purchases cannot be returned by post. Discover how to return in-store purchases here
Returns In-Store
All items that are eligible for a return under our policy, purchased either in-store or online can be returned for a refund or exchange to any Mimco store (excluding stores within David Jones and Myer and the Forrest Hill Outlet Store) free of charge. A receipt, tax invoice or email confirmation is required to process the return.
Please note:
- Mimco items purchased from a retailer or website other than Mimco must be returned via the same channel as purchased and will be subject to any returns policies and procedures applicable to that channel of purchase.
- Mimco items purchased in a David Jones store are subject to David Jones' returns policies and procedures.
- Mimco items purchased in a Myer store are subject to Myer's returns policies and procedures.
- Mimco items purchased from The Iconic are subject to The Iconic's returns policies and procedures.
- Mimco items purchased from Qantas Marketplace are subject to Qantas Marketplace's returns policies and procedures.
Find your nearest Mimco store, Outlet, David Jones, or Myer here.
Standard Returns By Post
If your items of Mimco product were purchased online at www.mimco.com.au, and are eligible for a return under our policy, you may return your item via post for an exchange or refund at a postage fee of $9.95 (AUD) or $12.95 (NZD).
In-store purchases cannot be returned by post.
Please note:
- Mimco items purchased from a retailer or website other than Mimco must be returned via the same channel as purchased and will be subject to any returns policies and procedures applicable to that channel of purchase.
- Mimco items purchased in a David Jones store are subject to David Jones' returns policies and procedures.
- Mimco items purchased in a Myer store are subject to Myer's returns policies and procedures.
- Mimco items purchased from The Iconic are subject to The Iconic's returns policies and procedures.
- Mimco items purchased from Qantas Marketplace are subject to Qantas Marketplace's returns policies and procedures.
Find your nearest Mimco store, Outlet, David Jones, or Myer here.
Refundid (Online Orders Only)
Mimco offers returns for online purchases via our returns partner, Refundid.
- Standard Refund:
Allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. No account needed. - Exchange:
Your original order will be returned and a new order containing the exchanged item will be processed.
Please note that for Mimco items, a fee of $9.95 (AUD) or $12.95 (NZD) will apply.
Using Refundid requires no subscription fees, no set up costs and no transaction fees. Instant refunds online are only available for Australian customers.
*Our Refundid policy does not apply to in store purchases, gift cards and personalised items.
More information about Refundid is available here.
How To Return via Refundid
Returning your items by post is a simple three-step process:
- Complete the Packing Slip
Fill in the quantity and reason for return on the packing slip included with your parcel. - Complete the Online Form
Enter your order number and email address above to start your return. - Send Back Your Parcel(s)
Package your item securely and post it to the returns address provided. We recommend using a trackable service and keeping your receipt until your return is confirmed.
*Refundid is not available for in-store purchases, personalised orders or items that fall outside our return policy.
- Please ensure your return parcel is securely packaged and both sender's address and Mimco online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
- Please allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
- If selecting exchange as the preferred returns method, please note that if the requested item is not available you will receive a refund.
order cancellations & amendments
Unfortunately, we are unable to cancel or make any amendments to an online order after it has been placed.
Amendments may include but are not limited to:
- Change of delivery address
- Change to colours and sizes
- Adding or removing items
- Applying discounts or MIMCollective Rewards
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
returns FAQS
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You may use the following as proof of purchase:
- Original receipt
- Online tax invoice
- Transaction record on your MIMCollective account
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If your online order is eligible for an exchange, we will refund any returned merchandise back to your original tender type. A new order will be created for the exchange request and will be charged to the original tender type. You will be notified of your new order number via email.
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Allow 10 business days from the day your parcel is delivered to our returns address for your return to be processed. You will receive an email once your return has been finalised.
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Orders made via Afterpay can be returned in-store or via post for a refund. Afterpay orders can only be exchanged at a Mimco store for size, colour and same value items.
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Orders made via PayPal which are returned to a Mimco store may be refunded to the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented. PayPal orders returned via post will be refunded to the original tender used. Paypal orders can be at a Mimco store or online via post.
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Orders made via Alipay which are returned to a Mimco store may be refunded onto the credit or EFTPOS card of your choice. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented. If you wish to exchange your Alipay order, this can only be completed at a Mimco store and must be of equal or lesser value. Alipay orders are currently unavailable for exchange by post to our online delivery address due to security restrictions within the Alipay App.
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Orders made via Apple Pay which are returned to a Mimco store must be refunded onto the credit or EFTPOS card linked to your Apple Pay account. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented. If you wish to exchange your Apple Pay order, this can only be completed at a Mimco store and must be of equal or lesser value. Apple Pay orders are currently unavailable for exchange by post to our online delivery address.
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Orders made via Click to Pay which are returned to a Mimco store must be refunded onto the credit or EFTPOS card linked to your Click to Pay account. Please note that the cardholder name must be identical to the name on the tax invoice and a form of photo identification must be presented. If you wish to exchange your Click to Pay order, this can only be completed at a Mimco store and must be of equal or lesser value. Click to Pay orders are currently unavailable for exchange by post to our online delivery address.
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In the event that an item is received faulty, damaged or incorrectly described, and this was not disclosed at the time of purchase, present your items at any Mimco store for an assessment. If you cannot reach a Mimco store, please refer here to get in touch with our Customer Care team.
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International or eShopWorld orders can be returned within 45 days from order placement. Please check your packing slip included with your order to determine whether your international order was dispatched by eShopWorld.
Orders made via eShopWorld cannot be returned to a store and must be returned via the eShopWorld returns portal. For all other international orders not made through eShopWorld, return to the appropriate Mimco return address:
Australia & Non eShopWorld International Orders
(excluding New Zealand orders)
MIMCO ONLINE RETURNS
PO BOX 4144
Sunshine West
VIC 3020
New Zealand Orders
MIMCO ONLINE RETURNS
Westfield Shopping Centre
Shop 243, 277 Broadway Newmarket
Auckland NZ 1023 -
Any discounts or rewards applied to your original purchase will be carried over when an exchange is requested. If the exchanged item is of lesser value than the original item/s, any additional rewards used towards that purchase will be forfeited. Rewards applied to your original purchase are not reissued when products are returned for a refund.
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Occassionally, we offer pre-order. This allows customers to place orders before the stock has arrived. Please read the description carefully to ensure you are happy to wait for the expected arrival period. The date is an expected delivery date, and maye change, due to elements out of Mimco's control. You will be charged at the time of placing a pre-order. Pre-order cannot be exchanged before delivery. Regular return periods apply to pre-order styles.
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Refundid offers instant refunds for online orders—before you've sent back your items, free of charge.
Your refund will reach your nominated bank account within 60 seconds of lodging your return, and you'll have a week to post your items back to us.
Instant refunds online are only available for Australian customers.
Find out more here. -
Standard Returns By Post
Returning your items by post is a simple two-step process:
Complete the Packing Slip
Fill in the quantity and reason for return on the packing slip included with your parcel.Post Your Parcel
MIMCO ONLINE RETURNS
PO BOX 4144
Sunshine West
VIC 3020For customers outside of Australia, you may return your order via your preferred postage method to the appropriate online returns address:
Complete the Packing Slip
Fill in the quantity and reason for return on the packing slip included with your parcel.
Post Your Parcel
Mimco Online Returns
Westfield Shopping Centre,
Shop 243, 277 Broadway Newmarket,
Auckland NZ 1023For customers outside of New Zealand, you may return your order via your preferred postage method to the appropriate online returns address:
Complete the Packing Slip
Fill in the quantity and reason for return on the packing slip included with your parcel.
*Please check the packing slip included with your order to determine whether it was dispatched by eShopWorld.International Non-eShopWorld Orders*
Post your parcel to:
MIMCO ONLINE RETURNS
PO BOX 4144
Sunshine West
VIC 3020
International eShopWorld Orders*
Lodge your return at:
eShopWorld returns portalFor customers outside of Australia, you may return your order via your preferred postage method to the appropriate online returns address:
Australia & Non eShopWorld International Orders Australia Orders
MIMCO ONLINE RETURNS
PO BOX 4144
Sunshine West
VIC 3020New Zealand Orders
MIMCO ONLINE RETURNS
Westfield Shopping Centre
Shop 243, 277 Broadway Newmarket
Auckland NZ 1023eShopWorld International Orders
Orders made via eShopWorld cannot be returned to a store and must be returned via the eShopWorld returns portal.We recommend sending your items back using a registered or tracked post method. Mimco is not liable for any return parcels lost in transit.
Please note: In-store purchases cannot be returned by post.
consumer guarantees
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in the value of the product (if you choose to keep it).
If you have purchased a product with a major fault, that was not disclosed at the time of purchase, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available here.
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Merchandise marked as Final Sale, seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the Final Sale, seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed in returning your purchase.